pvip4 Terms and Conditions

1 General Provisions and Definitions

The meanings of some key terms used in this agreement are listed below:

• "Platform" — The pvip4 website, mobile application and all related services.
• "Member" or "User" — Any person who holds a registered account on pvip4.
• "Real Money Gaming" — Placing bets or playing casino games with real currency.
• "Bonus Funds" — Credits granted for promotional purposes that cannot be withdrawn before specific conditions are met.
• "Wagering Requirement" — The amount that must be wagered in order to withdraw a bonus.
• "KYC" — Know Your Customer; the identity verification process.

pvip4 is an entertainment-focused online gaming platform. All services provided here apply to users in Bangladesh, and the platform uses SSL encryption and fair play technology to ensure a secure environment.

2 Eligibility and Account Registration

2.1 Eligibility Requirements

To register on pvip4, you must:

• Be at least 21 years of age.
• Be a legally capable individual.
• Provide your own accurate and truthful information.
• Not be the holder of any previously banned account on pvip4.
• Each person may hold only one account.

2.2 Registration Process

At the time of registration you must provide your correct name, date of birth, mobile number and email. Providing false information may result in permanent account closure and any deposited funds may be forfeited.

2.3 Identity Verification (KYC)

pvip4 may verify identity at any time via national identity card, passport or other documents. KYC may be mandatory when withdrawal limits are exceeded or in cases of unusual transactions.

3 Account Security and Responsibility

The security of your account is entirely your responsibility. Please keep the following in mind:

• Keep your password confidential and never share it with any third party.
• The account may not be used by anyone else — accounts are non-transferable.
• If you suspect unauthorised access, notify our support team immediately.
• You may log in from multiple devices, but only one session may run at a time.

4 Deposits, Withdrawals and Payments

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• You must use your own account when making a deposit — third-party payments are not accepted.
• All deposits will be processed in Bangladeshi Taka (BDT / ৳).

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: typically 15 minutes to 2 hours.
• Withdrawals will be made to the same payment method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• pvip4 reserves the right to hold withdrawals if fraud is suspected.

4.3 Currency and Tax

All transactions on pvip4 are completed in Bangladeshi Taka (৳). The responsibility for paying any applicable taxes or duties rests with the user. pvip4 does not provide tax advice.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on pvip4 receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x.

5.2 General Bonus Terms

• A bonus applies to one account only.
• While playing with bonus funds, the maximum bet per round is limited to ৳500; otherwise the promotion may be cancelled.
• Bonuses cannot be withdrawn until the wagering requirement is fully met.
• pvip4 may offer additional promotions on special occasions or festivals — each promotion will have its own terms.
• pvip4 reserves the right to modify, suspend or cancel any promotion.

5.3 VIP Program

The pvip4 VIP program has four tiers:

• Bronze — Weekly cashback up to 0.2%.
• Silver — Weekly cashback up to 0.4%.
• Gold — Weekly cashback up to 0.6%.
• Platinum — Weekly cashback up to 0.8%.

Your VIP tier is determined by your activity and loyalty. To move to a higher tier you must remain consistently active.

6 Gaming Rules and Fair Play

6.1 General Gaming Rules

• The specific rules of each game will apply.
• If a round is cancelled due to a technical issue, the bet amount will be refunded.
• pvip4 is not responsible for losses resulting from incorrect betting, accidental clicks or disconnection.
• The server record is final in determining game outcomes.

6.2 Fair Play Policy

pvip4 uses certified Random Number Generator (RNG) technology in every game to ensure fair play. Game providers undergo regular third-party audits.

6.3 Sports Betting

Betting is available on a range of sports including cricket (BPL, IPL, T20 World Cup, ICC events) and football (FIFA tournaments). Odds are subject to change; the odds displayed at the time the bet is placed are final.

7 Prohibited Activities

Engaging in any of the following activities will result in immediate account closure and all funds may be forfeited:

• Opening or operating multiple accounts.
• Using multiple identities to improperly collect bonus benefits ("bonus abuse").
• Using software, auto-bots or scripts to gain an artificial advantage on the platform.
• Coordinating with other users to manipulate the system through combined betting.
• Using the platform for money laundering or illegal financial activities.
• Attacking the system with hacking, viruses or malicious code.
• Impersonating a pvip4 employee or representative.
• Harassing, intimidating or sending harmful messages to other users.

8 Responsible Gambling

pvip4 is committed to responsible gambling. We want our members to enjoy entertainment safely.

8.1 Self-Exclusion and Limit Setting

• You can set your own deposit limits, betting limits or session time limits.
• Contact support to apply for temporary or permanent self-exclusion.
• Once self-exclusion is activated, it may not be possible to lift it before the set period ends.

8.2 Support

If you are experiencing problems with gambling addiction, contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

9 Privacy and Data Protection

How your personal information is collected, stored and used is explained in detail in our Privacy Policy. The privacy policy is inseparably linked to this agreement.

• pvip4 does not sell your information to third parties.
• Information may be used for service improvement and fraud prevention.
• Information may be provided to authorities when required by legal obligation.
• All data is kept secure through SSL encryption.

10 Intellectual Property

All intellectual property rights relating to the pvip4 website, app, logo, graphics, software and content are reserved by pvip4. Reproduction, distribution or modification of any content without permission is prohibited.

11 Limitation of Liability

pvip4 will not be held responsible in the following situations:

• Loss or forfeited bets caused by internet connection disruptions.
• Failure or delay by third-party payment providers.
• Faults in the user's own device or software.
• Uncontrollable circumstances (force majeure) — natural disasters, government restrictions, etc.

pvip4 services are provided on an "as-is" basis. Maximum liability for any loss is limited to the total amount of the relevant transaction.

12 Account Suspension & Closure

12.1 Closure by pvip4

pvip4 may investigate, suspend, or permanently close any account for the following reasons:

• Violation of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Providing false identity or information.
• As required to meet legal obligations.

12.2 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw your balance before closure; however, conditional bonuses may be forfeited.

13 Dispute Resolution

In case of any dispute or complaint, please contact our support team first. Support will attempt to resolve the matter within 7 business days.

• Complaints must be submitted within 30 days from the date the issue occurred.
• In disputes regarding game outcomes, server logs will be considered as final evidence.
• If a resolution cannot be reached through support, the option to pursue independent third-party mediation will be available.

14 Changes to Terms

pvip4 reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes means you have accepted the new terms.

15 Contact

If you have any questions about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.

Thank you for being with pvip4. We are committed to ensuring a safe and enjoyable entertainment experience for you.